Privacy Notice

Effective Date: November 4, 2020 • Version 2020.01

Your privacy is very important to us. This Privacy Notice (“Notice”) sets out Rhythm Energy, Inc.’s (“Rhythm,” “we” or “our”) policy with respect to personal information that we collect and process. This Notice applies to our customers, former and prospective customers, visitors to our Website, and applicants for employment. This Notice is provided in a layered format so you can click through to the specific areas set out below. Please read this Notice carefully to understand our views and practices regarding your personal information.


1) Information We Collect and How we Collect It

We collect personal information from and about users of our Website when it is necessary and through the methods described below. You also may provide information to be published or displayed (hereinafter, "posted") on public areas of our Website or transmitted to other users of the Website or third parties (collectively, "User Contributions").

We collect personal information when it is necessary:

  • For contractual obligations: To enter into or perform our contractual obligations to you (for example, to administer, manage and set up your account, or to provide you with the services that you have signed up for).

  • For registration: To register you for certain services or as a member of certain communities.

  • For compliance: To comply with our legal and regulatory obligations.

  • For customized service: To improve our relationship with you by offering you products, services and features that may be relevant to you, and to customize our service to make your experience smooth and efficient.

  • For applications of employment: To set up and administer applications for applications for employment, including verifying right to work.

  • For performance optimization: To optimize performance of our Website, provide products and services to you, and to audit our interactions with you. It is also processed to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, and for data analytics. It is also necessary to ensure compliance with our policies and procedures.

We collect personal information from you when you:

  • Provide it to us in correspondence (including when you make inquiries or enroll with us as a customer) and conversations.

  • Register for an online account.

  • Enter our sweepstakes or contests or have participated or participate in our promotions.

  • Vote in polls, complete surveys, or otherwise express an opinion.

  • Subscribe to one of our services such as, newsletters, or participate in one of our online forums or communities.

  • Register using our online registration forms, including to register for certain services or become a member of certain communities.

  • Have made or make payments on your account, or from our service providers.

  • Apply for employment.

  • From our customers: Who wish to forward promotional opportunities or other information on the Website to friends/relatives or who send messages from our Website to friends/relatives.

  • From recruiters: For the purpose of considering applicants for employment.

  • From governmental and competent regulatory authorities: To whom we have regulatory obligations.

  • From credit reference agencies.

  • From our service providers.

  • From our Website visitors and general inquirers: those reporting issues with our Website, or our service providers.

  • Through the use of cookies and similar technologies.

The table below details the personal data we collect, how and when we use that personal data, and how we collect personal data about you. Please note that the categories are broadly defined, so we do not necessarily collect all the information within each category. We also collect the data detailed in the Cookie section below.


PERSONAL IDENTIFIERS

  • Categories of information we collect: Your name, alias, postal address, email address, unique personal identifier, online identifier, account name, Internet Protocol address, social security number, driver’s license number, passport number, or other similar identifiers.

  • How and when we use: For contractual obligations, for registration, for compliance, for customized service, for applications of employment.

  • How we collect: From you, from our customers, from recruiters, from governmental and competent regulatory authorities, from credit reference agencies, through the use of cookies.

ADDITIONAL INFORMATION THAT IDENTIFIES OR RELATES TO YOU

  • Categories of information we collect: Your signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, education, employment, employment history, bank account number, credit card number, debit card number, wire transfer information, or any other financial information.

  • How and when we use: For contractual obligations, for registration, for compliance, for customized service, for applications of employment.

  • How we collect: From you, from our customers, from recruiters, from governmental and competent regulatory authorities, from credit reference agencies, through the use of cookies.

COMMERCIAL INFORMATION

  • Categories of information we collect: Records of products or services you have purchased or considered, and other histories or tendencies to purchase or consume particular products and services.

  • How and when we use: For contractual obligations, for customized service.

  • How we collect: From you.

PROFESSIONAL OR EMPLOYMENT-RELATED INFORMATION

  • Categories of information we collect: Professional or employment-related information

  • How and when we use: For customized service, for applications of employment.

  • How we collect: From you, from recruiters.

SENSITIVE INFORMATION PROTECTED BY FEDERAL OR STATE LAW

  • Categories of information we collect: Familial status, disability, sex, national origin, religion, color, race, sexual orientation, gender identity and gender expression, marital status, veteran status, medical condition, ancestry, source of income, age, or genetic information.

  • How and when we use: For customized service, for applications of employment.

  • How we collect: From you, from recruiters, from our service providers.

INTERNET OR OTHER ELECTRONIC NETWORK ACTIVITY INFORMATION

  • Categories of information we collect: Browsing history, search history, and information regarding a consumer’s interaction with an Internet Website, application, or advertisement.

  • How and when we use: For performance optimization, for customized service.

  • How we collect: From our Website visitors and general inquirers.

INFERENCES DRAWN FROM ANY OF THE ABOVE CATEGORIES OF INFORMATION TO CREATE A PROFILE ABOUT YOU

  • Categories of information we collect: Information about your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

  • How and when we use: For customized service.

  • How we collect: From you, from our service providers.


2) Sharing Your Personal Information

We may share your personal information with our affiliates and with certain service providers such as our vendors, reward partners, accountants, attorneys, auditors, for our everyday business purposes, such as to administer and manage your account, provide you with services, and mail information to you, or as otherwise permitted by applicable law. We may also share information to manage any proposed sale, restructuring, transfer, or merging of any or all part(s) of our business, including to respond to queries from the prospective buyer or merging organization.

We may also share your information with third parties and business partners at times in an aggregated or anonymous form so that it does not divulge personal information about you.

We will take reasonably necessary steps to ensure that where personal information is shared, it is treated securely and in accordance with this Notice and applicable laws. We require our service providers to provide assurances regarding the security and privacy protections they have in place to protect any personal information transferred or disclosed to them, as well as their compliance with reasonable security requirements and applicable laws and regulations.

We may also release personal information, including account information, when we believe release is appropriate to comply with laws, regulations, or judicial orders or to protect the rights, property, or safety of Rhythm, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction and to respond to duly authorized information requests of governmental authorities or where required by law or regulation.

3) Retention and Deletion of Your Personal Information

As a general principle, we do not retain your personal information for longer than we need it. We keep your personal information only for as long as it is required to provide our services, perform our contractual obligations, respond to legal and regulatory discovery requests, or to meet our statutory or regulatory requirements. Personal data will be securely deleted in a manner that will make the information unreadable or indecipherable consistent with reasonable industry practices.

4) Cookies

When you view our Website or interactive advertisements, we may store some information on your computer or mobile device. This information will be in the form of a small text file, also called a "cookie." The cookie allows the Website to “remember” your actions or preferences over time. Cookies are widely used to make websites work, or to work more efficiently, as well as to provide reporting information. Some cookies are strictly necessary for the functioning of our Website.

Web Beacons

Web beacons are site instrumentation that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. When you ask us to send you information on a promotion or a newsletter, we may use web beacons to establish how many of the emails are actually opened. In general, any electronic image viewed as part of a web page or email, including an ad banner, can act as a web beacon. Third-party advertising networks that serve ads onto any Rhythm Website may use cookies and/or web beacons in their advertisements. Rhythm retains no control over such third-party cookies and/or web beacons and does not have access to the information related to third-party cookies and/or web beacons.

Why do we use cookies?

We use cookies to learn how you interact with our content and to improve your experience when visiting our Website. For example, some cookies remember your preferences and where you left off so that you do not have to repeatedly make these choices when you visit our Website. We also use cookies to tailor our Website or advertisement to better match your interests and preferences.

What types of cookies do we use?

Session cookies are temporary cookies that are used to remember you during the course of your visit to the Website, and they expire when you close the web browser. Persistent cookies are used to remember your preferences within the Website and remain on your desktop or mobile device even after you close your browser or restart your computer. We use these cookies to analyze user behavior to establish visit patterns so that we can improve our Website functionality for you and others who visit our Website. We may allow third-party advertising cookies to be placed on your computer or mobile device when you visit our Website. Third-party cookies, including social media plugins, belong to and are managed by other parties, such as Google or other online advertisers. These kinds of persistent cookies remember the websites you visit, and that information is shared with other parties, such as advertisers. We may use third-party advertising networks to help us deliver tailored online ads to you.

How do I reject and delete cookies?

Most browsers can be configured not to accept cookies or to indicate when a cookie is being sent. You can choose to reject or block all or specific types of cookies by changing your browser settings. Please note that most browsers automatically accept cookies. Therefore, if you do not wish cookies to be used, you may need to actively delete or block the cookies. If you reject the use of cookies, you will still be able to visit our Website but some of the functions may not work correctly. You may also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies generally. By using our Website without deleting or rejecting some or all cookies, you agree that we can place those cookies that you have not deleted or rejected on your device.

See also: https://tools.google.com/dlpage/gaoptout and https://support.google.com/ads/answer/266922?hl=en


Google Analytics

  • Type: Analytics

  • Duration: 2 Years

  • Description: This allows us to recognize and count the number of visitors on our Website and better understand how they are using it. More details can be found on the Google Analytics Privacy Overview.

Unbounce

  • Type: Analytics

  • Duration: 180 Days

  • Description: This allows us to create themed landing pages for targeted marketing campaigns and to understand usage on those pages.

Typeform

  • Type: Analytics

  • Duration: 180 Days

  • Description: This allows us to create interactive forms on our Website to capture visitor data.

Facebook

  • Type: Analytics, Advertising

  • Duration: 90 Days

  • Description: This allows us to understand how Facebook visitors interact with our Website. This cookie also allows advertising to be targeted to you based on your preferences, browsing habits on our site, the type of ads you show an interest in and other data the collect from your visits to other sites outside the control of Rhythm.


5) Do Not Track Signals

Some web browsers incorporate a “do not track” feature that, when enabled, signals to websites and online services that you do not wish to be tracked. Because there is not yet an accepted standard for how to respond to such a do-not-track signal, we do not recognize or respond to these signals.

6) Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

7) Children

We do not offer services and products to minors and do not knowingly collect personal information from children under the age of 13. We will delete any personal information we determine to have been collected from a child or user under the applicable age of consent. If you are a parent or guardian of a child under the relevant digital age of consent and believe he or she has disclosed personal information to us, please send us an email at privacy@gotrhythm.com.

8) Changes to This Notice

We may change this Notice at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website’s home page. If we make material changes to how we treat Personal Information, we will notify you by email, if applicable, to the email address specified, or through a notice on the Website’s home page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

9) Questions or Requests

If you have any questions or requests regarding this Notice or the treatment of your personal information, please send us an email at privacy@gotrhythm.com.

© 2021 Rhythm Ops, LLC, d/b/a Rhythm, 24 Greenway Plaza Suite 610, Houston, TX 77046. All Rights Reserved. PUCT #10279