Pick your path to peace of mind.
Once you’ve signed up for an electricity plan with Rhythm (or if you already are), you have two choices.
How does the claim process work?
Questions? Answers.
We’ve got you covered.
Covered electronic items are generally limited to items that can be plugged into an electrical outlet inside the home which are damaged by an electrical surge. However, exclusions apply. See terms and conditions for details.
Customers must complete a claim form and provide the following documentation within 60 days after the electric power surge event was reported to Rhythm:
An invoice or other documentation from a qualified technician licensed by the State of Texas on that technician’s letterhead (which contains the technician’s license number and all applicable contact information) and:
Identifies the damaged electronic item by make, model and serial number,
Includes a statement that the damage to the item was caused by an electrical power surge event and the date of that event, and
Describes either the repair services performed and their cost, or the reason the item is not repairable.
You must be on the Rhythm Surge Protection or Rhythm Surge Protection Plus plan for 30 days before submitting a claim.
You can enroll in Rhythm’s surge protection plan only if you sign up for an electricity plan with us.
Call us at 1-888-7RHYTHM to cancel your surge protection plan.