Question 1

How does this discount energy plan work?

Accepted Answer

Sign up before your first billing cycle and you’ll receive a $5 discounted average price per kilowatt hour on your bills.

Question 2

What do I have to do to get a $5 monthly credit?

Accepted Answer

You must be enrolled in both Auto Pay and Paperless before your first bill is generated. Simple as that.

Question 3

What if I turn off Auto Pay and Paperless?

Accepted Answer

You will lose your $5 monthly Auto Pay and Paperless credit, which results in an increase in the Average Price/kWh you’re paying for electricity. IMPORTANT: You must be enrolled in both Auto Pay and Paperless to qualify for the $5 monthly credit.

Question 4

What kind of fees can I expect with Rhythm?

Accepted Answer

We try to be upfront about the fees we charge so they don’t come as a surprise to you.

Late Payment Penalty: Late payments, delinquent or past due balances may result in a one-time late fee equal to five percent (5%) of the month’s past due amount.
Insufficient Funds Fee: We may assess a fee up to $25 for each payment that is not processed due to insufficient funds or other type of bank return or payment rejection.
Disconnection for Non-Payment Transaction Fee: If (i) amounts due to Rhythm remain unpaid for ten (10) days after we send you a disconnect notice, and (ii) Rhythm orders a disconnection for non-payment, you will be charged and hereby agree to pay Rhythm a twenty-five dollars ($25) fee (the “Disconnect for Non-Payment Transaction Fee”).
A Disconnect Notice Fee of $25 may be assessed each time we send you a disconnection notice; this fee will be assessed regardless of whether your electric service is actually disconnected.
A Payment Transaction Fee of $5 may be assessed each time you conduct a payment transaction with the assistance of a Rhythm care agent.
A Document Process Fee of up to $5 may be assessed for each request for additional (I) invoice copies, (ii) payment reference letters, (iii) billing summaries, or (iv) additional copies of your contract documents. To avoid this fee, you can access this information and documents in your online Rhythm account.
An Early Termination Fee if you leave us after your first 30 days, but before your contract is up, (see our 30-Day Easy Energy Promise for more detail).

Question 5

What do I do if I have a problem with my account?

Accepted Answer

Our awesome Customer Care Team is local and here to help, 7 days a week. Get in touch via email, chat, or call.

Question 6

What happens if I cancel my plan before the contract is up?

Accepted Answer

When you join Rhythm we make you a 30-Day Easy Energy Promise, which means if you don't like us, you can leave us in the first 30 days of your contract without owing an early termination fee. It's that easy.

After that, we charge a cancellation fee of $20.00 for each remaining month in your contract. For example, if you had 6 months left on your contract, your cancellation fee would be $120.00. This policy does not apply if you cancel your contract early because of a move.

Question 7

What happens when my contract ends?

Accepted Answer

60 days before your contract expires (and monthly thereafter), we’ll reach out to you to remind you about renewal.

Some energy companies take the end of customer contracts as an opportunity to jack-up rates. Not us. If you renew with us, we’ll offer you a selection of affordable fixed rate plans to choose from. And, if you forget to renew, we’ll switch you over to the same variable rate plan new customers have access to and your service will continue uninterrupted.

TEXAS FIXED RATE ELECTRICITY WITH DIGITAL DISCOUNTS

Pay Less with Our Auto Pay and Paperless Texas Electricity Offer

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