Here's how to cancel your service.

Cancel by chat and get a response now.

Start a chat and someone from our Customer Care Team will help you cancel service.


No time to chat?

Send us an email and get a response in one business day.

To cancel your electricity service, please send an email to with the following information to help expedite your request. Our Customer Care Team will be in touch within one business day.

In the email, please include:

  1. Your full name

  2. Account number

  3. Desired end date (power can be turned off at any point on this date)

  4. Address(es) at which to end service

  5. Forwarding address to send your final bill (if moving)

  6. Reason for cancellation

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