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Q:
Is GotRhythm.com free?
A:
No, it is not. To view the website is free. However certain aspects of the site are for registered members only and if you wish to download any music from the website, a fee is involved. You can purchase downloads using your credit card.
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Q:
Is GotRhythm.com legal to use?
A:
Yes it is – all content on GotRhythm.com is there with the full consent of the artists. In addition, the artists benefit directly every time you purchase content from GotRhythm.com.
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Q:
What music/artists do you have?
A:
GotRhythm.com is your source for Afro-Caribbean and New World music. Once the genre comes under these categories, GotRhythm.com will have some aspect of it on the website. GotRhythm.com has a myriad of artists whose songs you can download. To see a full list of artists and their bio information, go to the top of the webpage where you will see our site navigation bar in red. Select the 'Browse Artist' option. From there you will be able to search through our list of artists. This list is arranged alphabetically.
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Q:
Do I need to register/sign up in order to use GotRhythm.com?
A:
No. You will still have access to the main areas of the site even if you do not register. However, if you want to be able to purchase downloads, vote or access our enhanced content, you will have to register.
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Q:
Can I use GotRhythm.com if I'm under 18 years old?
A:
Yes you can. There is no age restriction for users of GotRhythm.com.
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Q:
What methods of payment are accepted?
A:
GotRhythm.com accepts credit card payments from Visa, MasterCard, American Express, and PayPal.
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Q:
How do I find the song or artist I want?
A:
Searching for the song or artist you are looking for is easy. At the top of each page, in the right hand corner is a music search bar. First select the category you wish to search in, i.e., artist, song or album. Type in the keyword you want to search for, then click submit. An example of a search is this: If you wanted to search for the song "Hips" by Kimberly Inniss, you would select the song option, type in Hips or Kimberly, then click Submit.
Alternatively, you can go the Browse Artist Page and click on the first letter of the artist’s name – in this instance K – and a list of all the artists whose names start with the letter K will appear in alphabetical order. Browse the list and click on the artist you are looking for.
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Q:
Where can I see the new releases?
A:
To see new releases click on the full list link on the Home Page in the New Releases section of the site.
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Q:
What if I can not find the song or artist that I am looking for?
A:
If you do not see the song or artist that you are looking for, you can try two things. One: See if you have the correct title and spelling of the song or the correct name and spelling for the particular artist you are looking for. It is possible that you may not be searching the correct item.
Two: If after checking for accuracy you find that you still cannot find the item you are looking for, we probably do not have the song on our website as yet(if it fits our profile). Please continue to check back with us and we will be continuously updating the site with new and exciting artists.
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Q:
Can I listen to songs before I purchase them?
A:
Yes, you can listen to a 30 second sample of each song listed on the GotRhythm.com before you purchase it.
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Q:
Will downloaded songs work with my Ipod or mp3 player?
A:
Yes they can. Just follow the instructions that came with your Ipod/mp3 player for transferring music from your computer to the device.
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Q:
Where can I find information on the artists on the website?
A:
GotRhythm.com features several artists. To see bios and other information on these artists, select the Browse Artist option on the website's navigation bar. The artists are arranged in alphabetical order. To find an artist, click the letter that corresponds with the first letter of their name. Then scroll through the resulting list and select the artist's whose information you wish to view.
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Q:
Do I need high speed internet, DSL or Cable connection to download music from GotRhythm.com?
A:
No, you do not. However, if your computer uses dial-up or a slower internet connection, you will find that your download time will be significantly longer than if you were using DSL or any other higher speed Internet connection.
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Q:
How long does it normally take for one download to complete?
A:
The time it takes for one download to complete varies. Different factors such as website traffic, your internet connection, whether or not you have other files downloading, will affect the length of time it takes for one song to download. For more information on what can affect download speed see the question "What factors can affect my download speed.
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Q:
What factors can affect my download speed?
A:
There are several factors which can affect your download speed. Your internet connection speed will be the most important deciding factor in the length of time it takes for a download to complete. Other factors include: the number of people downloading the song at the same time, the number of downloads you have running at one time and the level of congestion on the Internet.
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Q:
How can I tell if I'm logged into my GotRhythm.com account?
A:
To see if you are logged into your GotRhythm.com account, just look in the upper right of the home page and you will see a message that reads “Welcome ”.
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Q:
I am encountering a bug/error on the website. How can I report it?
A:
If you encounter any bugs or errors while using the website, please use our error/bug report form, which can be found here. Alternatively, send us an email at info@gotrhythm.com detailing the problem. We will try to deal with the problem as quickly as possible after receiving your report.
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Q:
I haven't found the answer to my question in the FAQ or Help section. What should I do?
A:
If your question is related to a problem or error you encountered while using the website, please complete our error/bug report form. If your question is not related to an error/bug, please use our contact form here.
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Q:
How can I contact GotRhythm.com?
A:
If you want to contact GotRhythm.com, you can use our contact form, or you can send us an email at info@gotrhythm.com.
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Q:
Can I upload my own music to the GotRhythm.com website to promote my band/album?
A:
Contact us at info@gotrhythm.com of call the number listed in the Contact Us section of the web site. Someone will contact you with further details on how you can sign up on the site.
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Q:
I own a company/business. Can I advertise on your website?
A:
Advertising is a planned feature for the GotRhythm.com however it is not available at this time. Continue to check back with us – we will make an announcement when that feature becomes available.
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Q:
Where can I find more information about Got Rhythm Inc. and its artists?
A:
To find more information about the Got Rhythm Inc. and the artists you see on the website, click the About Us link and the artist information pages to find more info about the artists.
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Q:
What is Gotrhythm.com and what services does it provide?
A:
Gotrhythm.com is a service that allows users to download legal copies of digital content.
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Q:
Where did the name GotRhythm.com come from?
A:
GotRhythm.com is the name that best captures the spirit and ethos of the regions from which the content on the site comes from. It was chosen after considering a large number of alternatives and is meant to capture the spirit of the people and places covered on the site.
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Q:
Is my registration secure and confidential?
A:
All personal information used in the registration process at Gotrhythm.com is totally secure. For more on this please refer to our privacy policy.
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Q:
How long will I have to wait after registering to gain access to the website?
A:
Access to the website is immediate – as soon as you register you will be able to access the areas of the site reserved for registered users only. Also, note that registration is free.
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Q:
Do you offer gift certificates?
A:
No – gift certificates are not available at this time. This may change in the future so please continue to check back with us.
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Q:
Do you have a refund policy? What is it?
A:
There is no refund policy – all purchases of content are final. Please do not hesitate to contact us if you have experienced a problem with content you purchased from us – we will be more than happy to correct any problem you may be experiencing.
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Q:
Can I pause a download and resume it at a later time?
A:
It is possible to pause a download and resume it at a later time however this is NOT the recommended practice. It at all possible please allow all downloads to complete before disconnecting your computer from the Internet.
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Q:
Where do the songs I download go to when they are finished downloading?
A:
When you commence downloading a song you will get the option to choose the directory in which to save the file on your computer.
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Q:
Can I save my searches?
A:
This feature is not currently available.
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Q:
Are there any system requirements that my computer must meet before I can access the website or download music?
A:
There are no specific system requirements to access GotRhythm.com – any computer that can access the Internet can access GotRhythm.com.
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Q:
Do I need a particular media player in order to play music downloaded from GotRhythm.com?
A:
The only requirement for media players is that they be able to play file in MP3 format.
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Q:
Can I burn downloads on to a personal CD?
A:
Users of GotRhythm.com are free to burn downloaded content onto CD’s for personal use only. Users are however not free to burn CD’s for commercial purposes.
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Q:
Can I change the names of any of my downloads?
A:
Users of GotRhythm.com are free to change the names of the songs they download onto their hard drives or MP3 players.
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Q:
How often is the GotRhythm.com website updated?
A:
GotRhythm.com is updated continuously. Keep checking back with us for the latest hot tracks from all of your favorite artists.
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Q:
The browser I use is not Internet Explorer. Will the website still work for me?
A:
Gotrhythm.com has been tested with all the major web browsers: Mozilla Firefox, Microsoft Internet Explorer, and others.
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Q:
I use a Mac. Will the website work for me?
A:
GotRhythm.com has been tested with the major browsers used on Macs there should be no problem. Please do not hesitate to contact us if you experience problems accessing GotRhythm.com using your Mac.
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Q:
I use a firewall/router. Will this affect my ability to download and if so, what can I do about it?
A:
If you are experiencing issues with your firewall please contact your system administrator.
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Q:
What factors can affect my downloading ability?
A:
Some factors that can affect downloading ability are: Internet connection speed, network congestion, number of people accessing the site simultaneously.
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Q:
Can I get a virus from using GotRhythm.com?
A:
All content placed on GotRhythm.com is checked and scanned to ensure that it is virus free. In addition the site is hosted in a secure facility that is monitored 24x7. Every possible precaution is being taken to ensure the safety of our users.
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Q:
Can and how do I configure my virus scanner to work with the website?
A:
No specific configuration of your virus scanner for the website should be necessary. Depending on how your scanner is configured it should detect viruses when they are being introduced to your system regardless of the source.
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Q:
How can I delete/cancel my GotRhythm.com account?
A:
Canceling your account is not necessary – you can simply not log into the site. Gotrhythm.com will not delete your account so you can return to the site anytime in the future. If you are experiencing a problem of any kind please do not hesitate to contact us so that it can be addressed as soon as possible.
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Q:
I have lost all of my downloaded files due to a hard disk malfunction/crash. Can I re-download the songs that I purchased before?
A:
GotRhythm.com does not allow users to re-download songs that were previously purchased for any reason. It is highly recommended that you store backup copies of all downloaded material so that you will not lose them in the event of a catastrophic failure.
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Q:
I lost my username and/or my password. How can I retrieve them?
A:
Click on the “forgot password” link and follow the instructions there. A new password will be emailed to the email address in your profile.
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Q:
Is there a beginner's or step by step guide on how to use the website?
A:
The website was designed so that it would be as intuitive as possible. If however you experience a problem using our service do not hesitate to contact us.
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Q:
If I encounter problems or difficulty or just have a question, is there someone available to help me?
A:
Go to the “Contact Us” page and send us an email – we will respond to your request as soon as possible.
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Q:
Does GotRhythm.com have job opportunities?
A:
There are no job opportunities currently at GotRhythm.com.
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